Shipping policy

📦 Experience fast and reliable shipping with Portaflixx projectors!

We offer free standard ground shipping for all orders worldwide. Due to the high demand for our products, our current estimated delivery time for all items is now 7 to 12 business days.

We are dedicated to fulfilling all orders as quickly and efficiently as possible. However, to manage this increased demand, we have temporarily suspended our 2-Day Express Shipping option.

 

What is your standard processing time for orders?

Our standard processing time for orders is between 1-2 business days. 

  

Do you provide tracking information on orders?

Yes, once your order has been processed and shipped, we will send you an email with tracking information.

 

What should I do if I am missing items in my order?

Some of our products may be shipped separately depending on your order. If you believe there are missing items from your order, please contact us at support@portaflixx.com and we will assist you in resolving the issue.

 

What should I do if my package arrived damaged?

We're sorry to hear that. Please send us an image of the damaged item to support@portaflixx.com and we will send you a replacement item as soon as possible.

 

What should I do if I still have not received my order?

We apologize for any delay. If you would like to inquire about the status of your order or need assistance with tracking, please contact us at support@portaflixx.com and we will be happy to help you.

 

What is your standard processing time for orders?

Our standard processing time for orders is between 1-2 business days. 

  

Do you provide tracking information on orders?

Yes, once your order has been processed and shipped, we will send you an email with tracking information.

 

What should I do if I am missing items in my order?

Some of our products may be shipped separately depending on your order. If you believe there are missing items from your order, please contact us at support@portaflixx.com and we will assist you in resolving the issue.

 

What should I do if my package arrived damaged?

We're sorry to hear that. Please send us an image of the damaged item to support@portaflixx.com and we will send you a replacement item as soon as possible.

 

What should I do if I still have not received my order?

We apologize for any delay. If you would like to inquire about the status of your order or need assistance with tracking, please contact us at support@portaflixx.com and we will be happy to help you.