Shipping policy

SHIPPING

How long does the shipping take?

We take about 1-2 business days to process your order and then 8-15 business days for delivery.

Location Estimated Shipping Time
United States (Standard)

7 - 15
 Business Days

United States (Express)

1-2

 Business Days

Canada

7 - 15
 Business Days

Australia

7 - 15
 Business Days

Europe/UK

8 - 15
 Business Days

*All shipping times exclude clearance/customs delays

Do you guys ship Worldwide?

We offer free shipping for all countries and even offer 2-Day Express Shipping to the USA 🇺🇸!

 

Where do you guys ship your products from?

Our headquarter  is located in 125 RUE LA BOÉTIE, PARIS 75008 France. Our international warehouse is located in China.

 

Do you guys provide tracking information on orders?

Yes, wait 3 days after you have placed your order, and we will notify you via email.

I am missing some items on my order, what should I do?

Some of our products are shipped separately depending on your order. For example, if it contains items from two different warehouse, there will be two different deliveries.

My package arrived damaged, what can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: support@portaflixx.com and we will send you a similar replacement item as soon as possible.

 

I still have not received my order. What's taking so much time?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. If you still feel that you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: support@portaflixx.com