Shipping policy
At Portaflixx, we are committed to providing fast and reliable shipping for our products. We currently offer shipping within the United States only. Please see below for our shipping options, estimated delivery times, and associated costs:
| Shipping Method | Order Total | Cost (USD) | Estimated Delivery Time |
|---|---|---|---|
| Standard Ground | $80.00 and up | Free | 3 to 7 business days |
| Standard Ground | $0.00–$80.00 | $6.95 | 3 to 7 business days |
| FedEx 2-Day Express | $99.99 and up | $10.00 | 2 business days |
| FedEx 2-Day Express | $0.00–$99.98 | $13.95 | 2 business days |
Please note that the estimated delivery times are in business days and exclude any potential processing or customs clearance delays. Shipping costs are in USD and may be subject to change without prior notice.
What is your standard processing time for orders?
Our standard processing time for orders is between 1-2 business days.
Where do you ship your products from?
Our headquarter is located at 125 RUE LA BOÉTIE, PARIS 75008 France. Our warehouse is located in Carrollton, Texas.
Do you provide tracking information on orders?
Yes, once your order has been processed and shipped, we will send you an email with tracking information.
What should I do if I am missing items in my order?
Some of our products may be shipped separately depending on your order. If you believe there are missing items from your order, please contact us at support@portaflixx.com and we will assist you in resolving the issue.
What should I do if my package arrived damaged?
We're sorry to hear that. Please send us an image of the damaged item to support@portaflixx.com and we will send you a replacement item as soon as possible.
What should I do if I still have not received my order?
We apologize for any delay. If you would like to inquire about the status of your order or need assistance with tracking, please contact us at support@portaflixx.com and we will be happy to help you.